Refund Policy

Last Updated: June 27, 2025

Thank you for choosing VulnOS. We are committed to providing a high-quality learning experience. This policy outlines our position on refunds for the digital products and services offered through our platform, a brand of WebFreakz Digitech Pvt Ltd.

1. General Policy

Due to the digital nature of our Services, which provide immediate access to our proprietary content, labs, and learning materials, we generally do not offer refunds once a purchase is made. We encourage all users to make use of our **Free Tier** to evaluate the platform before committing to a paid plan.

2. Monthly Subscriptions (Pro Tier)

Payments for monthly subscriptions are non-refundable. When you subscribe to our Pro Tier, you are billed in advance on a monthly basis. You can cancel your subscription at any time from your account dashboard. The cancellation will take effect at the end of your current billing cycle, and you will not be charged again. You will retain access to the Pro Tier features until the end of that billing period.

3. One-Time Purchases (Learning Path Unlocks)

Payments for one-time purchases, such as unlocking a full Learning Path, are final and non-refundable. Once a Learning Path is unlocked, you gain immediate and permanent access to its content and associated certification track, and we cannot revoke this access.

4. Enterprise Tier

Refunds for Enterprise Tier plans are governed by the specific terms outlined in the individual contract signed between WebFreakz Digitech Pvt Ltd and the enterprise client.

5. Exceptional Circumstances

We may consider providing a refund in certain exceptional circumstances at our sole discretion. Such circumstances may include:

• Billing Errors: If you have been charged incorrectly due to a technical error on our part.
• Service Unavailability: In the event of prolonged, unscheduled downtime of our Services that prevents you from accessing your purchased content.

To request a refund based on these circumstances, you must contact our support team within 7 days of the transaction. Each case will be reviewed individually. We reserve the right to decline any refund request that does not meet these criteria.

6. How to Request a Refund

If you believe you are eligible for a refund under our exceptional circumstances clause, please contact our support team by emailing support@vulnos.tech. Please include your account details, the transaction ID, and a detailed explanation of your reason for the request.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

WebFreakz Digitech Pvt Ltd
Attn: VulnOS Support
Email: support@vulnos.tech